All organisations need to provide excellent customer service. Learn how to provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every time.
Packed with proven strategies this course will develop your knowledge and skills to meet the requirements of a wide range of workplaces including retail, hospitality and administration.
Next course will be offered in Term 4, 2021. Phone Reception on 98426726 to enrol.
Pre-requisite: English for everyday life
ACFE Funded
This course is delivered with Victorian and Commonwealth Government funding. Click here for eligibility criteria.
Course downloads
Student HandbookDate(s)
Day(s)
Time
Code
Date: Dec 3 (2 weeks)
Day(s): Fri
Time: 12:30 pm - 3:00 pm
Code: ACL21EMP4
Funded:$41.00
Non-funded:$80.00